General Motors IT Pilot Dashboard
Platform: Mural, Adobe, Jira, Figma/Sketch
Role: UX & Product Design
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Overview
While working at General Motors IT, I was engaged to design IT Test Drive, an internal dashboard for employees to provide structured feedback on pilot software programs. The goal was to centralize user feedback, improve pilot engagement, and streamline decision-making for enterprise software rollouts.
Discovery & Research
I began by conducting stakeholder interviews with IT leadership, pilot program managers, and internal communications teams to understand business goals, technical constraints, and user pain points with the existing feedback process (primarily email and spreadsheets).
To gather user insights, I facilitated remote contextual inquiries and surveys with 20+ GM employees who had recently participated in software pilots. Key findings included:
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Feedback was scattered and difficult for teams to synthesize.
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Employees lacked visibility into the pilot’s scope and how their input was used.
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Users preferred simple, time-efficient interfaces that respected their daily workflow.
These insights guided the problem statement: How might we make it easy and engaging for employees to provide actionable feedback on pilot software, while enabling IT teams to analyze input efficiently?
Design
Using insights from research, I developed user personas and journey maps to identify friction points and opportunities. Early wireframes explored layouts for the dashboard, focusing on:
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Quick access to active pilot programs.
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A guided, structured feedback form with rating scales and open-ended prompts.
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A “feedback history” view for users to track their input and see status updates.
I conducted low-fidelity wireframe reviews with stakeholders to ensure alignment with GM’s internal design system and accessibility standards. Based on their feedback, I refined the layout to support modular pilot cards, which could dynamically display different software programs.
Prototyping & Testing
I created an interactive high-fidelity prototype in Figma and led remote usability testing with a diverse group of GM employees. Usability testing highlighted areas to improve:
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Simplified feedback form navigation (reduced from 4 steps to 2).
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Added a progress indicator and save draft function based on user requests.
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Included contextual tooltips for IT-specific terminology.
Parallel to testing, I held weekly design reviews with stakeholders, including IT leadership, to ensure that the dashboard aligned with evolving business goals and technical feasibility. Feedback from these sessions helped prioritize a mobile-friendly design for increased adoption among field employees.
Outcome
The final design was approved for development, with pilot rollout planned for Q2 2017. Stakeholders noted that the dashboard would reduce feedback collection time by 40% and increase visibility and participation in pilot programs, leading to more informed software decisions at scale.
